You will see a cancellation policy when you book. Be sure to read through it thoroughly before accepting.
All cancellations require a 48 notice.
NO CALL/NO SHOWS
You will be charged 100% of service for any no call no show.
ARRIVING LATE TO YOUR APPOINTMENT
Your appointment starts and ends at the time that it is scheduled. Please be on time to your appointment to ensure full service time. The amount of the service does not changed based on your arrival time.
CHILDREN IN THE STUDIO
Please schedule your appintments around your child care.
At Lash does not allow children in the lobby or service rooms.
ANIMALS IN THE STUDIO
At Lash does not allow any pets in the studio.
You will get all the information you will need to understand all your lash maintenance . This policy will be discussed at your first appointment.
At Lash has a zero refund policy. In the unfortunate event you might be allergic, we will offer you a free removal.
All policies apply to gift cards.
All booking goes through my site. We like to give you the option to take a look when you’re free to do so.
Each service will have a short detailed explanation with it. Please read through each to decide what works best for you.
At your first service, we will sit together and discuss what will work best for your schedule and budget along with the maintenance requirements.
There are so many artists out there with different styles and unfortunately there are some that are not licensed or certified. It is At Lash's policy not to work over other artists work. If you decide to book with At Lash, we will need to start with a fresh set.
If you are booking a full set you must disclose if you are using a gift card in the notes in order for it to be applied that day.
You will enter the studio with a code that is sent to you after booking online.
In your prep email you will also receive what to do when entering the studio. There are snacks and refreshments available for you, a beauty bar in the back for you to use before and/or after your appointment and a restroom in the back left corner of the studio.
Your artist will be out at the time of your appointment to get you. Please silence all cell phones and take calls outside as there are other artists performing services in the building.
When your artist comes out to get you, you will head into the service room. When inside we will discuss and customize your lash set and go over important information.
After your appointment, your artist will go through all the aftercare and answer any questions you may have.
We will go over products as well.
WHAT WE ASK OF OUR CLIENTS
-Please limit caffeine intake. (coffee, tea, sudafed,etc.)
-Please try not to wear mascara 48 hours prior to appointment.
-Wash your lashes thoroughly the night before and the morning of your appointment.
-Please arrive on time to receive your full service time.
-Bring headphones to listen to your favorite podcast, book or music. (Your artist will be wearing head phones as well.)
There is relaxing music station playing in the studio that you can also enjoy. Talk is very limited during appointments as your eyes will need to be as still as possible.
-Take this time to unwind. Enjoy a lash nap and take some time to yourself.